Privacy policy.
Introduction
Kangen Water Machine Canada is committed to protecting the privacy of our visitors and customers. This Privacy Policy outlines our practices for collecting, using, and disclosing personal information in compliance with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and any other applicable provincial legislation.
1. What is Personal Information?
"Personal information" is any information about an identifiable individual, such as a person's name, address, phone number, email address, payment information, and any other data that can be used to identify them.
2. Accountability
We are responsible for all personal information under our control. We have designated a Privacy Officer to ensure compliance with this policy.
Contact Information for Privacy Inquiries:
Email: info@kangenwatermachinecanada.com
3. The Personal Information We Collect
We collect personal information to provide you with our products and services. The types of personal information we may collect include:
Information you provide voluntarily:
Contact Information: Name, email address, mailing address, and phone number when you fill out a form, subscribe to a newsletter, or contact us.
Order Information: Name, billing address, shipping address, and payment details when you make a purchase.
Information collected automatically:
Website Usage Data: We may collect non-personal information about your visit to our website, such as your IP address, browser type, device type, and the pages you visit. This helps us understand user behavior and improve our website.
Cookies: We use cookies to enhance your experience, analyze website traffic, and remember your preferences. You can manage your cookie preferences through your browser settings.
4. How We Use Your Personal Information
We use the personal information we collect for the following purposes:
To process and fulfill your orders and requests.
To communicate with you about your order, our products, and our services.
To send you marketing and promotional materials, if you have provided consent.
To improve our website, products, and services.
To respond to your inquiries and provide customer support.
To detect and prevent fraudulent activity.
5. Disclosure of Personal Information
We will not disclose your personal information to third parties without your consent, except as required or permitted by law. We may share your information with trusted third-party service providers who assist us in operating our website, conducting our business, or serving our customers (e.g., payment processors, shipping companies, marketing services). These third parties are contractually obligated to protect your information and use it only for the purposes for which it was shared.
6. Consent
By using our website and providing us with your personal information, you consent to its collection, use, and disclosure as described in this policy. You have the right to withdraw your consent at any time, subject to legal or contractual restrictions.
7. Safeguarding Your Information
We take reasonable security measures to protect your personal information against loss, unauthorized access, disclosure, or modification.
8. Accessing and Correcting Your Personal Information
You have the right to access and correct the personal information we hold about you. If you would like to review or update your information, please contact our Privacy Officer.
9. Policy Changes
We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. We will post the revised policy on this page with an updated "Effective Date."
10. Questions and Complaints
If you have any questions or concerns about our privacy practices, please contact our Privacy Officer. If we are unable to resolve your concern, you have the right to contact the Office of the Privacy Commissioner of Canada.
Last Updated: 25-09-2025